Refund policy

Returns & Warranty


Our Approach

At Trees Of Green, we stand behind the products we stock and aim to keep things fair, clear, and straightforward.

Our policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy overrides those rights.

Change of Mind

All sales are considered final.

We do not offer refunds or returns for change of mind, so please choose carefully before purchasing.

Faulty or Damaged Products

If your item arrives faulty or damaged, contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the fault

We’ll review the information and, where appropriate, arrange a:

  • Replacement
  • Store credit
  • Refund

This will be assessed on a case-by-case basis.

Warranty & Consumer Guarantees

Our products come with guarantees under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

What constitutes a major failure will depend on the product and the circumstances.

Warranty Process

If a warranty claim is approved for assessment:

  • We may provide a return shipping label where appropriate
  • The product must be returned with all parts and accessories
  • The item will be inspected and tested

This process can take 1–4 weeks, depending on the product and whether manufacturer input is required.

Once assessed:

  • If a fault is confirmed, we’ll offer a replacement, store credit, or refund
  • If no fault is found, or the issue falls outside warranty conditions, the item will be returned at your cost

What’s Not Covered

The following are not covered under warranty:

  • Consumable items (for safety and hygiene reasons)
  • General wear and tear
  • Damage from misuse, improper handling, or incorrect setup
  • Accidental damage (including drops or excessive force)
  • Improper cleaning or maintenance
  • Use outside recommended conditions

Non-Returnable Items

Unless faulty or damaged on arrival, we do not accept returns on:

  • Growing media
  • Opened or used products
  • Perishable goods
  • Clearance items
  • Custom or special-order products

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the funds to appear, depending on your provider.

Final Notes

All warranty and return decisions are made based on the condition of the product and the information provided.

We’ll always explain our reasoning clearly and aim to resolve issues fairly.